Shipping Policy
Shipping Policy
Last updated: August 27, 2026
Where we ship
We ship to addresses in the United States, including Alaska and Hawaii. We do not currently ship internationally.
We are not able to deliver to PO boxes. We do ship to APO, FPO and DPO military addresses, and to Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands. We are not currently able to ship to Puerto Rico.
Shipping rates
- $6.95 flat rate on orders under $90.00.
- Free standard shipping on orders of $90.00 or more. The $90.00 threshold is measured on your order total after any discount codes are applied.
The same rates apply to subscription orders. Rates are shown in US dollars and are calculated at checkout before you pay.
Order processing
We process orders within 48 hours of receiving them, and in most cases we ship within 2 business days. During periods of unusually high order volume, please allow up to 5 business days for an order to be processed.
All orders ship from our fulfillment center in New Jersey.
Delivery times
Once your order has shipped, standard delivery takes 5 to 7 business days. Delivery times are estimates provided by the carrier, are not guaranteed, and can be affected by weather, carrier delays, and holiday periods.
Tracking your order
When your order ships we email you a tracking number. If you have not received a shipping confirmation within 5 business days of placing your order, email us at hello@rootist.com and we will look into it.
Delivery addresses
Please check your shipping address carefully at checkout. We are not able to reroute a package once it has shipped, and we are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error immediately after ordering, email hello@rootist.com and we will change it if the order has not yet been processed.
Lost, delayed, or damaged shipments
If your package is marked delivered but you have not received it, if it is significantly delayed, or if it arrives damaged, contact us at hello@rootist.com with your order number and we will work with you and the carrier to resolve it.
Returns
For returns and refunds, please see our Return and Refund Policy.
Questions
Email us at hello@rootist.com.