Subscription Policy
Subscription Terms and Cancellation Policy
Last updated: August 27, 2026
1. What a Rootist subscription is
When you choose a subscription (also shown as "Subscribe & Save" or "Auto Replenish") on a Rootist product, you are placing a recurring order. We will charge your saved payment method and ship that product to you automatically at the delivery interval you selected, on a continuing basis, until you cancel.
2. Your delivery schedule and what you are charged
- You choose your delivery interval when you subscribe. Available intervals are every 4, 8, 12, or 16 weeks, depending on the product.
- Each time your subscription renews, we charge the payment method on file for the product price in effect at that time, plus applicable sales tax and shipping.
- Shipping on subscription orders is charged at the same rates as any other order: $6.95 flat, and free on orders of $90.00 or more.
- Your subscription renews automatically. There is no minimum number of orders, no commitment period, and no fee to cancel.
3. Notices we send you
- We email you an order confirmation for every subscription order we charge and ship.
- If we change the price of a subscription product, we will notify you in advance of the first charge at the new price, and that notice will tell you how to cancel.
4. How to change, skip, pause, or cancel
You may change, skip, pause, or cancel your subscription at any time, for any reason, with no fee and no penalty. You can do it in either of these ways:
- Use the link in any subscription email. Every subscription confirmation and reminder email we send contains a link to manage your subscription. From there you can change your delivery interval, skip a delivery, update your address or payment method, or cancel.
- Email us at hello@rootist.com and ask us to change, pause, or cancel your subscription. We will action your request and confirm it back to you by email.
We will not require you to call us, mail us anything, or complete any additional step to cancel.
5. When a cancellation takes effect
A cancellation stops all future charges and shipments on that subscription. It applies to the next renewal we are able to reach at the time your request is processed. If a renewal order has already been charged or has already shipped when you cancel, that order is not cancelled by this policy — see section 6.
6. Orders already charged, returns, and refunds
An order that has already been charged or shipped is treated as a normal order. If you want to return it, our Return and Refund Policy applies to it in the same way it applies to a one-time purchase. If a renewal was charged after you asked us to cancel, contact us at hello@rootist.com and we will make it right.
7. Changes to this policy
We may update this policy. The "Last updated" date above shows when it last changed. Changes apply to renewals occurring after we notify you of them.
8. Contact us
Rootist
The Rootist Inc
1111 MacArthur Blvd., Mahwah, New Jersey 07430
Email: hello@rootist.com
California residents: if you enrolled in a subscription online, you may cancel it online using the management link in any subscription email, or by emailing hello@rootist.com. Under California Civil Code Section 1789.3, California consumers may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Boulevard, Suite N-112, Sacramento, California 95834, or by telephone at 1 (800) 952-5210.